Complaints or Comments on the Provision  of Services



The practice complies with NHS procedures regarding to complaints. Please ask reception staff for details should an occasion to complain arise.


We are keen to receive useful comments and suggestions for improving our service to patients. Similarly if you have a complaint we will deal with it in a constructive way. Please speak or write to our practice manager, Mrs Fiona Robertson on 01382 669316 or email












How to contact us

Ancrum Medical Centre

12-14 Ancrum Road  



Telephone 01382 669316


Fax 01382 660787


Please note that our telephone prescription line is now closed.  We encourage patients to contact reception to register for our secure online ordering service, or order by email at


Prescription/Practice e mail  -


Surgery opening times

Monday-Friday 8am-6pm


For Appointments,Telephone Advice  or Home Visit Requests -   Telephone 01382 669316


Before 8am and after 6pm on weekdays or at weekends, phone main surgery number which will instruct you to telephone NHS 24 on 111.

Please only use this service for problems that cannot wait until the next working day

NHS 24 (Out of hours) telephone 111


In life threatening emergencies such as collapse,severe chest pains, unconsciousness and severe bleeding, telephone 999 for an ambulance


Extended Hours

Extended hours appointmets are available from 7.30am on a Monday, Wednesday and Friday morning.  A small number of pre-bookable appointments will be available each week.  Please speak with our reception staff to book an appointment at this time.



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