Complaints

    Complaints or Comments on the Provision  of Services

 

 

The practice complies with NHS procedures regarding to complaints. Please ask reception staff for details should an occasion to complain arise.

 

We are keen to receive useful comments and suggestions for improving our service to patients. Similarly if you have a complaint we will deal with it in a constructive way. Please speak or write to our practice manager, Mrs Fiona Robertson on 01382 669316 or email frobertson4@nhs.net.

 

 

 

 

 

 

 

 

 

 

 

How to contact us

Ancrum Medical Centre

Drs. Allen, Thomson and Ip

12-14 Ancrum Road  
Dundee

DD2 2HZ

 

Telephone 01382 669316

 

Fax 01382 660787

 

Prescription Line (24hr answering machine) 01382 666622

 

Prescription e mail   drgatancrum.tayside@nhs.net

 

Surgery opening times

Monday-Friday 8am-6pm

 

For Appointments,Telephone Advice  or Home Visits -  

 Telephone 01382 669316

 

Emergencies

These will be dealt with immediately at all times

 

 

Before 8am and after 6pm on weekdays or at weekends, phone main surgery number which will instruct you to telephone NHS 24 on 111.

Please only use this service for problems that cannot wait until the next working day

 

 

NHS 24 (Out of hours) telephone 111

 

In life threatening emergencies such as collapse,severe chest pains, unconsciousness and severe bleeding, telephone 999 for an ambulance

 

 

 

 

HEALTH INFORMATION AND NEWS LINKS

 

For Health Information...

 

nhs inform 

 

 

 

Latest health news..

 

www.bbc.co.uk/news/health

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© Ancrum Medical Centre, Drs. Allen, Thomson and Ip