Complaints
Complaints or Comments on the Provision of Services
The practice complies with NHS procedures regarding to complaints. Please ask reception staff for details should an occasion to complain arise.
We are keen to receive useful comments and suggestions for improving our service to patients. Similarly if you have a complaint we will deal with it in a constructive way. Please speak or write to our practice manager, Mrs Fiona Robertson on 01382 669316 or email frobertson4@nhs.net.
How to contact us
Ancrum Medical Centre
12-14 Ancrum Road
Dundee
DD2 2HZ
Telephone 01382 669316
Fax 01382 660787
Please note that our telephone prescription line is now closed. We encourage patients to contact reception to register for our secure online ordering service, or order by email at tay.ancrum@nhs.scot
Prescription/Practice e mail -
tay.ancrum@nhs.scot
Surgery opening times
Monday-Friday 8am-6pm
For Appointments,Telephone Advice or Home Visit Requests - Telephone 01382 669316
Before 8am and after 6pm on weekdays or at weekends, phone main surgery number which will instruct you to telephone NHS 24 on 111.
Please only use this service for problems that cannot wait until the next working day
NHS 24 (Out of hours) telephone 111
In life threatening emergencies such as collapse,severe chest pains, unconsciousness and severe bleeding, telephone 999 for an ambulance
Extended Hours
Extended hours appointmets are available from 7.30am on a Monday, Wednesday and Friday morning. A small number of pre-bookable appointments will be available each week. Please speak with our reception staff to book an appointment at this time.
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