Practice Charter

The aim of this practice is to provide you and your family with the best possible treatment and advice at all times to help you keep healthy.

 

We are continually striving to improve our service. We welcome your suggestions and always take complaints seriously and act on them.

 Staff Protection

 

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service.

 

 

The staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.

 

 

At no time will any violent, threatening or abusive behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.

 

Patient Confidentiality

 

 

We ask you for personal information so that you can receive appropriate care and treatment.

This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team.




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How to contact us

Ancrum Medical Centre

Drs. Allen, Thomson and Ip

12-14 Ancrum Road  
Dundee

DD2 2HZ

 

Telephone 01382 669316

 

Fax 01382 660787

 

Prescription Line (24hr answering machine) 01382 666622

 

Prescription e mail   drgatancrum.tayside@nhs.net

 

Surgery opening times

Monday-Friday 8am-6pm

 

For Appointments,Telephone Advice  or Home Visits -  

 Telephone 01382 669316

 

Emergencies

These will be dealt with immediately at all times

 

 

Before 8am and after 6pm on weekdays or at weekends, phone main surgery number which will instruct you to telephone NHS 24 on 111.

Please only use this service for problems that cannot wait until the next working day

 

 

NHS 24 (Out of hours) telephone 111

 

In life threatening emergencies such as collapse,severe chest pains, unconsciousness and severe bleeding, telephone 999 for an ambulance

 

 

 

 

HEALTH INFORMATION AND NEWS LINKS

 

For Health Information...

 

nhs inform 

 

 

 

Latest health news..

 

www.bbc.co.uk/news/health

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© Ancrum Medical Centre, Drs. Allen, Thomson and Ip