Practice Charter
The aim of this practice is to provide you and your family with the best possible treatment and advice at all times to help you keep healthy.
We are continually striving to improve our service. We welcome your suggestions and always take complaints seriously and act on them. The practice complies with the NHS procedure with regard to complaints. Please contact the Practice Manager should an occasion to complain arise.
Complaints
Ancrum Medical Centre is committed to providing high quality care and treatment to people in our communities through the delivery of safe, effective and person-centred care. We understand, however, that sometimes things go wrong. If you are dissatisfied with something we have done, or have not done, please tell us and we will do our best to put things right. If we cannot resolve matters in the way you want, we will explain why it’s not possible to do as you suggest. This leaflet tells you about our complaints procedure and how to make a complaint. It includes information about what you can expect from us when we are dealing with your complaint.
The practice complies with NHS procedures regarding to complaints.
Please ask reception staff for details should an occasion to complain arise.
We are keen to receive useful comments and suggestions for improving our service to patients. Similarly if you have a complaint we will deal with it in a constructive way. Please speak or write to our practice manager, Mrs Fiona Robertson on 01382 669316 or email kendall.parker@nhs.scot
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