Ancrum Medical Centre produces a bi-annual newsletter full of latest news from Ancrum. It is our intention to keep patients up to date of events at Ancrum Medical Centre.
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Ancrum Medical Centre has compiled a list of useful medicines and dressings with descriptions of their uses. If you think we are missing information on a specific medicine, or condition, please let us know.
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Here you will find information on waiting times for patients referred by GPs to consultant outpatient clinics.

You can use this information in discussion with your GP to help you decide where you would like to be referred for assessment.
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This is an external link to the Show NHS website.

Tayside Doctors is a central resource designed to help patients in the Dundee and Tayside region.
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CLOSED FOR TRAINING
The Practice will be closed for training from 12.30 on the following dates:

30th May
27th June
29th August
26th September
31st October
28th November

PUBLIC HOLIDAYS FOR 2007
7th May
28th May
23rd July
1st October
25th December
26th December

PRACTICE ANTIBIOTIC POLICY
The Department of Health has been concerned for sometime about the problems caused by bacterial resistance to antibiotics. In 1997 the Standing Medical advisory Committee (SMAC) sub-group on antimicrobial resistance examined the issue. They published a report, "The Path of Least Resistance", which contained advice on the prescribing of antibiotics in the community by GP's.

1. Do not prescribe antibiotics for simple coughs and colds
2. Do not prescribe antibiotics for viral sore throats
3. Limit prescribing of antibiotics over the phone to exceptional cases

These three recommendations have been adopted as practice policy.

ACCESS TO HEALTH RECORDS UNDER THE DATA PROTECTION ACT 1998
You have the right to see and have copies of your medical records. There is a charge of £10 for viewing computerised medical records. For paper records or a mixture of paper and computerised records the charge can be up to £50 (including photocopying charges).

Please speak to the manager if you wish an appointment to view your records.

The doctor is entitled to withhold any information, which is considered to be detrimental to your general health.

TEACHING AND RESEARCH
The practice is actively involved in the teaching of medical students. Please let the reception staff know if you have any objections to a student being present at your consultation.

Regular research projects are undertaken at the surgery, your consent may be sought to assist with these.

TRAVEL ADVICE
Our practice nurses will be pleased to give advice to those patients going abroad. Allow adequate time in order for the vaccine(s) to be effective.

STAFF PROTECTION
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service.

The staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.

At no time will any violent, threatening or abusive behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.

SUGGESTIONS OR COMPLAINTS
We are very happy to receive constructive comments and suggestions for improving our service to patients. Similarly if you have a complaint we will deal with it in a constructive way. Please write or speak to our practice manager, Mrs Fiona Neill on 01382 669500.

COMPLAINTS OR COMMENTS ON THE PROVISION OF SERVICES
The practice complies with NHS procedure - with regards to complaints, please ask reception staff for details should an occasion to complain arise.

CONFIDENTIALITY / PERSONAL INFORMATION
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team.

FAMILY PLANNING / TEENAGE SEXUAL HEALTH
Each doctor provides this service and will be happy to discuss individual needs.

DISABLED ACCESS
The surgery specifically caters for those patients who are wheelchair bound by the way of a specially designed entrance and toilet. If you require assistance, please ring the bell at the left hand side toilet. If you require assistance, please ring the bell at the left hand side.

RESULTS OF TESTS DONE AT THIS SURGERY
Please phone 669500 after 2pm to ask for test results. The receptionist may ask you to make an appointment to discuss these further with the doctor.

PATIENTS RIGHTS AND RESPONSIBLITIES
We ask that you treat our doctors and all practice staff with courtesy and respect.

Routine referral letters for hospital appointments will normally be dispatched within three working days of the referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a handwritten note for the patient to take to the hospital.

GPs RESPONSIBILITIES
You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated confidentially.

Respect for religious and cultural beliefs will be honoured.

We will answer the telephone promptly and courteously.

You will be given a time to see a doctor in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.

If your doctor believes that you need a second opinion, then they will arrange this.

You are responsible for your own health and that of your children. Please take advice given to you at the practice. Let us know immediately if you change your address or name and remember to give your telephone number and postcode.

Please speak to a member of the practice staff if you wish to see your medical records. This can be arranged with your doctor. There may be a fee payable.

Please read the rest of the practice booklet to get the best out of the services available.

You can discuss any medical matter with the doctor, including asking for a second opinion.

Please let us know if you are unable to keep an appointment. We can offer this appointment to someone else.

Ancrum Medical Centre
12/14 Ancrum Road
Dundee

Tel: 01382 669500
Fax: 01382 669522

Prescriptions: 01382 631070