Ancrum Medical Centre produces a bi-annual newsletter full of latest news from Ancrum. It is our intention to keep patients up to date of events at Ancrum Medical Centre.
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Ancrum Medical Centre has compiled a list of useful medicines and dressings with descriptions of their uses. If you think we are missing information on a specific medicine, or condition, please let us know.
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Here you will find information on waiting times for patients referred by GPs to consultant outpatient clinics.

You can use this information in discussion with your GP to help you decide where you would like to be referred for assessment.
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This is an external link to the Show NHS website.

Tayside Doctors is a central resource designed to help patients in the Dundee and Tayside region.
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*PLEASE CANCEL ANY UNWANTED APPOINTMENTS

It is usual to offer you an appointment with a healthcare professional within 48 hours. If you specify a particular practitioner, then you may have to wait longer for the appointment. Children under the age of 12 and those patients with a problem of an urgent nature will be seen the same day, if necessary.

The first hour of the morning can be extremely busy. Please keep telephone calls brief. If possible, leave routine calls till later in the day.

SURGERY OPENING TIMES
Monday – Friday 8am – 6pm, telephone 01382 669500.

EMERGENCIES
These will be dealt with immediately at all times. In life-threatening emergencies such as severe bleeding, collapse, unconsciousness and severe chest pains, telephone 999 for an ambulance.

WEEKENDS
At night and weekends, telephone 01382 669500, you will be given the number for NHS 24 or you may call NHS 24 directly on 08454 24 24 24.

In life-threatening emergencies such as severe bleeding, collapse, unconsciousness and severe chest pains, telephone 999 for an ambulance.

HOME VISITS
Home visits are daily, by request with emergency visits made by the doctor on call.

OUT OF HOURS
Please phone 08454 24 24 24 if you wish to contact the emergency services between 6pm and 8am. The duty nurse may give telephone advice or you may be asked to visit the emergency consulting centre, which is based in Wallacetown Health Centre, Lyon Street, Dundee. A home visit may be arranged if clinically indicated.

REGISTRATION OF NEW PATIENTS
We accept new patients wishing to join the practice. All new patients are required to attend new patient registration with the practice nurse and doctor before registration can be confirmed. We do not discriminate on grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition.

HOUSE VISITS
If you require a house visit, please telephone the surgery before 10 am if possible. The receptionist will ask for some details of the problem to help the doctor assess the degree of urgency.

HOW TO CONTACT YOUR DOCTOR / PRACTICE NURSE
All consultations are by appointment, which can be made in person, or by telephone between 8.00am and 6.00pm. Where possible the appointment will be with your own doctor. Patients who need to be seen urgently may be seen at the end of surgery. Alternatively a telephone consultation may be arranged with a health care professional.

Messages left for doctor – will be dealt with in non-consulting time. If the message is urgent the receptionist will interrupt the GP’s consultation.

PAYMENT FOR NON NHS SERVICES
Certain services provided by your doctor are not covered by the NHS and you will be asked to pay a fee.

• Pre-employment medicals
• Private medical examinations
• Insurance claims
• Holiday vaccinations
• Access to medical records
• Private certificates
• HGV/Taxi Medicals
• Passport application forms
• Fitness to drive medicals

If you have any queries about these, please see the practice manager.

MINOR AILMENTS
You can get advice and treatment for minor ailments from your pharmacist without having to attend the GP surgery. If you are exempt from prescription charges the pharmacist may be to provide treatment free of charge.

CHANGE OF NAME OR ADDRESS
Please notify us of any changes in your personal details. This will allow us to keep our records up-to-date and to notify the Common Services Agency.

Ancrum Medical Centre
12/14 Ancrum Road
Dundee

Tel: 01382 669500
Fax: 01382 669522

Prescriptions: 01382 631070